Baiee's Privacy Policy — How safe is your data with us

01 Introduction & Scope of Policy

Welcome to baiee. Our privacy policy explains what information we collect when you use the baiee platform — whether you are visiting the website, creating an account, playing games, or making payments — why we collect it, and how we keep it secure. This policy has been written in plain language with Bangladeshi users in mind.

Baiee believes that every user's privacy is a fundamental right. We treat your personal data with the highest regard and will never sell or transfer it to third parties without authorization. This privacy policy is built in accordance with international data protection standards.

By using our services, you agree to the terms of this privacy policy. If you disagree with any part of it, please contact our support team before using our services. For full terms, please see our Terms and Conditions also visit this page.

02 What Information We Collect

We collect various types of information when you register and use our services on baiee. This information is used to provide you with the best experience and to maintain platform security.

Baiee does not collect any information beyond what is listed above. Your private conversations, bank PIN, or passwords will never be requested — and no baiee representative will ever ask for them.

03 How Information Is Collected

Baiee collects your information through several methods. It is important that you understand each one clearly so you can use our platform with full awareness.

• Information provided directly: Information you provide directly through the registration form, KYC verification process, and support chat.
• Automatically collected: Device and usage data is collected through cookies and tracking technologies while you browse the baiee site.
• Payment Gateway: Payment-related information is verified during transactions made via Mobile Banking, Nagad, or Rocket.
• Third-Party Verification: An approved identity verification service is used during the KYC process to verify national ID documents.
• Game Provider: Gaming activity data is collected from our game partners and used to promote responsible gaming.

04 Purpose of Data Use

Baiee uses your data only for specific, legitimate purposes. We never use your information for anything not described in this policy.

• Account Management: To manage registration, login, and account security.
• Payment Processing: To process deposits and withdrawals and to verify transactions.
• Identity Verification (KYC): To verify age and prevent fraud.
• Service quality improvement: To understand your preferences and deliver a better experience.
• Responsible Gaming: To detect unusual betting patterns and provide the necessary support.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Customer Support: To resolve your questions and issues.
• Promotional Offers: To let you know about relevant bonuses and offers, with your consent.

Baiee never sells your data to third-party advertisers. The core principle of our privacy policy is that your information is used solely for your benefit.

05 Sharing Information with Third Parties

Baiee may share limited information with third parties in specific circumstances. This is always done in your service interest and under strict confidentiality agreements.

• Payment Processor: Mobile Banking, Nagad, Rocket — only the minimum information required to complete transactions.
• Game Provider: Account ID and gaming data required to operate games.
• Identity Verification Services: For identity verification during the KYC process.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement agency.
• Security Auditor: Accredited auditors for platform security verification.

06 Data Protection Measures

Baiee uses industry-leading technology and practices to protect your personal and financial information. Our security operates across multiple layers, so your data stays protected even if one layer is compromised.

• SSL 256-bit Encryption: All data transfers are secured with military-grade encryption.
• Two-Factor Authentication (2FA): Provides an extra layer of security at login.
• Firewall & DDoS Protection: Protects the platform from cyber attacks.
• Secure Data Centers: Your data is stored on ISO-certified secure servers.
• Regular Security Audits: Independent third-party experts regularly audit our systems.
• Staff Training: All staff are rigorously trained in data protection.

07 Cookies & Tracking Technologies

The baiee website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: These cannot be disabled, as they are essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the site are used most — completely anonymously.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features.

08 Data Retention Period

Baiee does not retain your data longer than necessary. Retention periods are determined based on the type and purpose of each piece of information.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Financial Transactions: A minimum of 5–7 years as required by law.
• KYC documents: Up to 5 years after account closure, as required by regulatory obligations.
• Gaming Activity: Up to 2 years for responsible gaming monitoring purposes.
• Support conversations: Up to 1 year after the issue is resolved.

After the defined retention period, data is permanently deleted or anonymized so that you can no longer be identified.

09 Your Privacy Rights

As a baiee user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

10 Protection of Minors' Data

Baiee is an adult gaming platform and we do not collect data from anyone under 18. Age is verified at registration and confirmed through ID documents during the KYC process.

If a parent or guardian believes their child has registered on baiee, please contact our support team immediately. We will investigate and close the account in question, and delete all associated data.

11 Changes to the Privacy Policy

Baiee may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered mobile number or email. The date of the latest update will be noted at the top of the page.

Continued use of the service after an updated policy is published will be considered your acceptance of the new terms. We encourage you to review this page regularly.

12 Contact & Privacy Officer

For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us. Our Data Privacy Team is always ready to help.

We typically respond to your requests within 24 hours. For urgent matters, contact us via live chat for immediate assistance.